Arrivy Inc

Overview

Arrivy is a modern SaaS (Software-as-a-Service) platform built to streamline and optimize field service operations for businesses of all sizes. Designed with operational efficiency and customer experience in mind, Arrivy empowers companies to manage scheduling, dispatching, real-time technician tracking, digital forms, route planning and optimization, work order and performance analytics all in one centralized solution.

Arrivy was created to fill the gap between customer communication and backend operations in service delivery. It focuses on ensuring accountability, transparency, and satisfaction at every step of the customer journey.

Company Background

• Founded: 2017
• Headquarters: United States
• Industry: Field Operations
• Deployment: Cloud-based (Web and Mobile App)

Core Features

• Scheduling & Dispatch: Assign jobs and optimize technician routes using an intuitive drag-and-drop scheduler.
• Route Optimization: Minimize fuel costs and travel time with smart route planning.
• Self-Scheduling & Booking: Let customers book appointments directly through branded portals or web widgets.
• Real-Time Technician Tracking: Monitor field crews with live location tracking, ensuring complete visibility and responsiveness.
• Digital Forms & Checklists: Replace paperwork with customizable digital forms for inspections, check-ins, approvals, and more.
• Customer Notifications: Automatically send ETA alerts and service updates via SMS and email, reducing no-shows and increasing satisfaction.
• Reporting & Insights: Access performance dashboards and reports to measure job success and technician efficiency.
• Kiosk Mode: Field teams can quickly check in and out of jobs using kiosk devices, enhancing accuracy and compliance.

Industries Served

Arrivy serves a wide range of industries, including several core building trades:

• Roofing
• HVAC
• Plumbing
• Solar
• Moving
• Pest Control
• Home Services
• Delivery & Logistics

The platform adapts to various use cases by offering integrations, customization, and modular features.

Integrations

Arrivy integrates seamlessly with popular CRMs, ERP, and productivity tools, including:

• Salesforce
• HubSpot
• Current RMS
• MoversSuite
• Zoho
• QuickBooks
• Xero
• CompanyCam

These integrations allow businesses to maintain operational continuity without switching between multiple systems.

Customer Experience Focus

What sets Arrivy apart is its strong focus on end-to-end customer experience. The platform is built to keep customers informed and engaged throughout the service lifecycle, from booking to job completion.

• Live ETA Tracking Links
• Branded Notifications
• Customer Feedback Collection
• Interactive Status Boards

Arrivy aims to turn every service call into a transparent and satisfactory experience.

Mobile Accessibility

Available on both iOS and Android, Arrivy's mobile apps allow field technicians to:

• View job details
• Upload photos and notes
• Complete digital checklists
• Capture customer signatures
• Communicate with dispatch and customers

This enhances productivity and ensures job accountability in the field.

Customer Testimonials

• Ambia Solar (Danielle Boenisch): "The team has been great to work with and completed the implementation quickly. Great team to work with."
• Earth Right Energy (Benji Watters): Arrivy is easy to use, allows for easy data collection, allows all of our information to pass through our entire work process, and allows our customers to be involved in the process.
• Super Easy Storage (Cameron Robertson): Our customers and team love Arrivy's functionality! We have reduced service calls, complaints, and mistakes.

Conclusion

Arrivy is a powerful field service management and dock scheduling platform that bridges the gap between operational efficiency and customer engagement. Its robust suite of features, industry flexibility, and real-time capabilities make it a go-to solution for service-based businesses looking to grow, streamline operations, and delight customers. Whether you are a mid-sized business or an enterprise-scale operation, Arrivy provides the tools and insights needed to thrive in today's on-demand economy.