18 Robinson, Singapore

• Consistent global adoption
• Streamlined email & file tracking
• Streamlined CA workflows

KPF selected Newforma Project Center after struggling to give a globally dispersed design team consistent access to accurate project information. As the firm's international workload grew, project teams spread across offices on three continents found themselves managing an increasing volume of project data with tools that weren't built for that kind of distributed collaboration.

Albert Wu, Design Application Manager at KPF, and his colleagues needed a system that let every team member, regardless of location, pull information directly from a single, authoritative project directory rather than relying on scattered local folders. Newforma's combination of email management, file organization, and cloud accessibility matched that need directly, letting KPF standardize how project information was captured and shared across its global practice, including on landmark projects like 18 Robinson.

Since 2007, KPF's project teams had grown increasingly dispersed across offices on three continents, driven by rising international demand for the firm's design services. As project data volumes grew alongside this expansion, the firm's existing tools and processes proved ineffective at keeping dispersed teams aligned — project information was scattered across inboxes and local folders, difficult to track, and hard to access consistently across time zones and offices.

Before adopting Newforma Project Center, Outlook public folders were the only place KPF's project teams had to dump and search for project information — an ad hoc system that made it difficult for teams spread across three continents to keep files current or find what they needed. Before moving to Newforma's cloud-based capabilities, the team also weighed concerns around securely sharing project files and emails outside the local office network.

Adopting Newforma Project Center delivered measurable operational benefits for KPF's globally distributed teams. The tool saw consistent adoption across the firm's offices, replacing the inconsistent, ad hoc use of Outlook public folders with a single standardized system every team member could rely on.

Email and file tracking became significantly easier, cutting down the time project staff spent searching for correspondence or documentation tied to a specific task or deliverable. Because project information now lived in one cloud-accessible directory, teams working from KPF's offices across three continents could collaborate on 18 Robinson and other projects without the friction of manually forwarding files or emails between locations.

The firm also reported streamlined construction administration workflows, as CA-related correspondence, submittals, and RFIs could be tracked and organized more efficiently than under its previous ad hoc process.